Effective Date: 20 April 2024
Welcome to SmartHome Shop – your trusted destination for smart living. This policy outlines our shipping, delivery, and return procedures to ensure you enjoy a smooth and transparent shopping experience.
🚚 Delivery Policy
Shipping Locations
We currently ship across India. For international delivery requests, please contact our support team.
Delivery Time
- Orders are processed within 1–2 business days.
- Estimated delivery time: 3–7 business days for most metro and urban areas.
- Remote or rural regions may require additional time.
Shipping Charges
- Free shipping on all orders above ₹999
- For orders below ₹999, a flat shipping fee of ₹49 will be applied at checkout
Order Tracking
Once your order is shipped, you will receive a tracking number by email or SMS. You can monitor delivery status using the link provided.
Delays
While we strive to meet delivery timelines, unforeseen delays (e.g., weather, courier issues) may occur. We appreciate your patience and will keep you updated in such cases.
🔄 Return & Refund Policy
We want you to love what you buy. If something’s not right, we’re here to help.
Return Eligibility
- Returns must be requested within 14 days of delivery.
- Product must be unused, undamaged, and returned in original packaging with all tags/accessories.
- Proof of purchase (order confirmation or invoice) is required.
Non-returnable items:
- Personal care products (e.g., posture correctors, sleep masks) once opened
- Gift cards or digital products
- Items marked “final sale” or “non-returnable”
Return Process
- Email us at [email protected] with your order number and reason for return.
- We’ll confirm eligibility and send return instructions.
- Once we receive and inspect the item, we’ll issue a refund or replacement.
Return Shipping
- If the return is due to a defective or incorrect item, we cover return shipping.
- For all other cases, the customer is responsible for shipping the item back.
Refunds
- Refunds are issued to the original payment method within 5–10 business days after item inspection.
- Shipping fees are non-refundable, except in cases of damaged or incorrect items.
❓ Need Help?
For any questions or concerns, please reach out to:
📧 [email protected]